Refund policy
At EH Performance, we aim to provide high-quality products and ensure every order is carefully checked before dispatch. Due to the nature of our products, we operate a strict returns policy to protect both our business and customers.
🔁 Returns Policy
You have the right to request a return within 14 days of receiving your order under UK Consumer Contracts Regulations.
To be eligible for a return:
- You must notify us within 48 hours of receiving your order
- Items must be unused, unfitted and in original packaging
- Items must be in the same condition as received
We do not accept returns for:
- Incorrect size or fitment selected by the customer
- Change of mind or preference after purchase
- Items that have been installed, used or damaged after delivery
It is the customer’s responsibility to ensure compatibility before purchasing. If you are unsure, please contact us before placing your order.
⚠️ Damaged or Faulty Items
In the rare event that your item arrives damaged or faulty, you must notify us within 24 hours of delivery.
We may request:
- Photos of the item
- Photos of the packaging
Once reviewed, we will arrange a suitable resolution which may include a replacement or refund.
💸 Refunds
Approved returns will be refunded once the item has been received and inspected.
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable unless the item is faulty
- Return shipping is the responsibility of the customer
📦 Return Process
To request a return, please contact us with your order details. Our team will provide instructions on how to proceed.
Returns sent without prior approval may not be accepted.
🛡️ Important Information
All products are checked before dispatch to ensure quality and condition. Due to the nature of aftermarket parts, we strongly recommend confirming compatibility before purchasing.
If you have any questions, our team is available to assist before you place your order.